How to claim missing Avios and tier points from BA

The short answer: log in to your British Airways Club account and use BA's online claim form. For a BA flight, wait at least three days first. For a partner airline flight, wait seven days, and for shopping, hotels and other non-airline partners, wait four to eight weeks. You have six months from the flight or transaction to claim. For a flight claim you'll need your ticket number.

Last checked: 1 November 2026

How long to wait before you claim

BA asks you to check your online statement first, as most Avios and tier points arrive on their own. Only claim once the waiting period below has passed.

Flights from before you joined

• British Airways flights: you can claim for flights taken up to three months before you joined The British Airways Club.
• Partner airline flights: you can't claim for flights taken before you joined.
• Non-airline partners: you can't claim for transactions dated before you joined.

How to make a claim

1. Log in to your British Airways Club account on ba.com. You need to be logged in to claim.

2. Open BA's "Claim missing Avios & tier points" page and choose "Flights and non-airline". British Airways Holidays bookings have their own claim option on the same page.

3. Pick the right reason from the "What is your reason for contacting us?" drop-down:

• "Claim for Avios or tier points on a British Airways flight"
• "Claim for Avios or tier points on a partner airline"
• "Claim for Avios with non-flight partners"
• "Claim for Avios with in-flight purchases"

4. Add your ticket number for a flight claim. It's a long number that starts with three digits, such as 125-1234789534. You'll find it on your boarding pass and ticket receipt, and in the "Payment Information" section of your e-ticket confirmation email. If you booked elsewhere and can't find it, ask whoever sold you the ticket.

5. Attach proof such as boarding passes and tickets if you have them.

Codeshares: claim using the flight number of the airline that sold you the ticket, not the airline that operated the flight.

How long a claim takes

You can follow progress with the "Track a claim" option on the same BA page.

If your claim is rejected or stuck

BA's page says that if an online claim is unsuccessful or rejected, or you think a flight was credited wrongly, you can send in the details online with proof, such as copies of your boarding passes and tickets. Use the same "What is your reason for contacting us?" drop-down and pick the option that matches your flight or purchase.

For wider account problems, BA's Club FAQs point members to its WhatsApp support.

Keep your boarding passes and ticket receipts until the Avios and tier points show on your statement. BA recommends this, and they're the proof it asks for.

Why Avios and tier points go missing

• Your membership number wasn't on the booking. Add it when you book, and again at check-in. For ba.com bookings you can add it later in Manage My Booking.
• Your details don't match. The name and date of birth on your ticket and passport must match those on your Club account.
• It was a reward booking. Reward Flights don't earn Avios or tier points, even if you paid to upgrade the cabin.
• It was a paid booking upgraded with Avios or a Gold upgrade voucher. You earn Avios and tier points on the fare you paid, not on the cabin you upgraded to. If you paid cash to upgrade a BA flight, you earn based on the upgrade.
• Your flight was disrupted. On a BA ticket, you should still get Avios and tier points based on your original ticket, even if you were moved to another airline. On partner tickets, that's up to the partner. If you were moved onto BA or a partner, you can claim for the flight you actually took.
• Someone else was named on the booking. Only the person named on the ticket earns. For hotels, car hire and other non-airline partners, Avios are given once per stay or transaction, to the person named on the invoice.

Household accounts

Each adult in a household account has to make their own claims. For members under 16 who can't manage their account online, the head of the household account can claim for them.

Tier points near the end of the membership year

The BA Club membership year runs from 1 April to 31 March. BA says membership cards stay valid until 30 April "to allow time for all tier points to be awarded for the completed membership year". If you're close to a tier threshold in March, check your statement after each flight, and claim as soon as the waiting period has passed. For upcoming changes to tier thresholds, see BA tier points from April 2027. Estimate a trip with the BA tier points calculator. Avios explained covers how Avios and tier points differ.

FAQ

How long after a BA flight should my Avios appear? BA asks you to wait at least three days before claiming for a BA flight, and seven days for a partner airline.

What's the deadline to claim missing Avios? Six months from the flight date, or from the transaction date for non-airline partners.

I flew before joining the Club. Can I still claim? Yes, for British Airways flights taken up to three months before you joined. You can't claim for partner airline flights or non-airline transactions from before you joined.

Where do I find my ticket number? On your boarding pass and ticket receipt, and in the "Payment Information" section of your e-ticket email. It starts with three digits, for example 125-1234789534.

I flew a codeshare. Which flight number do I use? The flight number of the airline that sold you the ticket, not the airline that operated the flight.

How long does BA take to process a claim? Up to seven working days for BA flights, four weeks for partner airlines and eight weeks for non-airline partners.

Can I claim for my partner or my children? Adults each have to claim for themselves. The head of a household account can claim for members under 16 who can't manage their account online.

Do Reward Flights earn tier points? No. BA says you won't get Avios or tier points on a reward booking, even if you pay to upgrade.

Official sources

• British Airways, "Claim missing Avios & tier points": https://www.britishairways.com/content/the-british-airways-club/avios/claim-faq
• British Airways, "The British Airways Club FAQs" (claiming Avios, account, membership year): https://www.britishairways.com/content/information/help/faqs/the-british-airways-club